terms and conditions
This agreement is made between Peas in a Pod Agency and the Parents/Guardians using the booking service provided by Peas in a Pod Agency for the engagement of Babysitters or Nannies for the care of the children of the Parents/Guardians. It is at all times subject to the following Terms and conditions:
By placing a booking the Parties agree to be bound by these terms and conditions.
In this agreement the following definitions apply:
“Babysitter/Nanny” means the person entrusted to care for the child of the parent/guardian.
“Parent/Guardian” means the person representing to have the care and control of the child for whom the booking has been made.
“Working with Children Check” means an application to the appropriate authority pursuant to the Working with Children Act 2005, or any subsequent legislation.
Words with a singular meaning also incorporate the plural meaning of that word.
Peas in a Pod Agency is at all times only a booking agency and does not employ or contract the Babysitter or Nanny engaged to care for the child. The Parent/Guardian is the principal contractor of the Babysitter/nanny who is working independently. It is, at all times, the responsibility of the Parent/guardian to approve and accept the suitability of the Babysitter/Nanny to care for their child.
Peas in a Pod Agency will conduct a working with children check in relation to all Babysitters/Nannies and not act as an agent for any person who does not pass the appropriate standard to work directly with children. It does not, however, provide any warranty or guarantee of the fitness of the Babysitter/Guardian for the care of the particular child in the circumstances.
The Parent/Guardian acknowledges that it will be bound by these term and conditions and upon making a booking with Peas in a Pod Agency, or completing a registration form is deemed to have accepted these terms and conditions.
Nanny Agency Fees
Peas in a Pod implements a dual-fee process involving a Searcher’s Fee and a Monthly Subscription Fee. Please note, all prices are inclusive of GST.
Searcher’s Fee
The Parent/Guardian will pay a Searcher’s Fee of $150 to Peas in a Pod to engage/enlist their service in finding a Nanny
The searchers fee covers for 6 month of searching, whether a nanny is found or not. After the 6 month period the fee search period will expire, and the $150 must be paid again.
The Searcher’s Fee is non-refundable.
Peas in a Pod must take reasonable steps to procure a suitable Nanny for the Parent/Guardian and the Parent/Guardian must not unreasonably decline the Nannies offered.
Upon payment of the Searcher’s Fee, the credit card details provided are safely saved to the Peas in a Pod database through Stripe.
Monthly Subscription Fee
Once a nanny has been placed, a $132 Monthly Subscription Fee will be paid via direct debit using the card details provided by the Parent/Guardian.
Payment will begin on the Nanny’s first day of work.
The Parent/Guardian must inform Peas in a Pod of the Nanny’s first day of work. Failure to do so whilst using the Nanny will result in the requirement of back payment.
Payment of the Fortnightly Subscription Fee occurs via direct debit using Stripe.
The Fortnightly Subscription Fee is paid one fortnight in advance.
If the Parent/Guardian requires two nannies, the Fortnightly Subscription Fee is $140
If the Parent/Guardian requires a receipt each month, they must request this via email at nat@peasinapodagency.com.au.
The Monthly Subscription Fee provides the Parent/Guardian with the following:
Quality Control: a Nanny that has been vetted thoroughly by Peas in a Pod and holds the aforementioned certificates;
Reliability: if the Nanny is unable to attend a scheduled work day, Peas in a Pod will endeavour to find a replacement. If a replacement cannot be found, the Parent/Guardian’s account will be issued credit on a pro-rata basis, to be applied to the subsequent month’s payment; and
Casual Babysitting: waiver of the $25 booking fee for Babysitting when using the Nanny for casual work outside regular hours (e.g. night-time babysitting). If the Parent/Guardian wishes to book another Babysitter (i.e. not their regular Nanny), they must do so online at https://www.peasinapodagency.com.au/book asitter and pay the $25 booking fee.
The Monthly Subscription Fee must be paid even if the Parent/Guardian does not ultimately use the Nanny Replacement Service or Casual Babysitting options.
By using Peas in a Pod services, the Parent/Guardian agrees to pay all reasonable fees and charges associated with their booking and any other services provided by us. Failure to pay any fees or charges may result in the suspension or termination of the Parent/Guardian’s account and/or legal action to recover any outstanding amounts.
If your nanny is unable to make their regular shift
If you require less than 1 week of cover, we require 24 hour notice.
If you need more than 1 week of cover, we require seven days’ notice to give us time to organise.
If a replacement cannot be found, the monthly subscription fee will be reduced pro-rata, depending on how many days were missed
If you don’t require your nanny because you are away please notify the agency with seven days’ notice so we can amend your fee accordingly e.g. away for a month and don’t use your nanny – no fee charged.
If you don't require your nanny to work due to unforeseen circumstances e.g. sickness simply let us know via email before the sitter is due to arrive and the weekly subscription fee will be waived pro-rata.
*Note: when booking a casual Peas sitter, there is a usually $25 booking fee each time. However, as you are engaging your nanny on an ongoing basis, this fee doesn’t apply. If you wish to book a casual sitter (that is not your nanny) for ad hoc reasons, please book online at: https://www.peasinapodagency.com.au/bookasitter
Payment of the agency fee monthly subscription is direct debited through Stripe. If you wish to be sent a monthly invoice this can also be arranged. However, if you fail to pay the invoice after 2 weeks of the issue date, the agency will direct debit the fee.
Treatment of the Nanny
Peas in a Pod does not set the Nanny/Babysitter’s rate; each Nanny/Babysitter sets their own rate based on their age, experience and qualifications levels. Thus, Peas in a Pod recommends that Nannies/Babysitters charge in accordance with the going rate which is currently at $30-$35.
The Parent/Guardian will pay the Nanny/Babysitter directly through bank transfer either weekly or fortnightly.
The Nanny/Babysitter is an independent contractor working for the Parent/Guardian and is therefore responsible for paying their own tax and Superannuation. It is recommended that each Nanny/Babysitter has their own ABN for these purposes.
All Peas in a Pod Nannies/Babysitters are advised to obtain their own personal insurance.
It is important that the Nanny/Babysitter is treated with respect, dignity, and professionalism at all times.
Casual Babysitting Fees
Casual babysitting is charged per booking.
To book a casual babysitter, there is a $25 booking fee once the sitter has been confirmed
For same day bookings, there is an additional $10 rush fee. Therefore, the fee is $35
For out of town bookings (not in metropolitan Sydney or Melbourne), there is a $40 booking fee per day
Casual Babysitting Cancellation Policy
Clients will be provided with a refund or booking credit if they cancel a booking 12 hours or more prior to the shift start time. If a booking is cancelled within 12 hours of the start time, the client forfeits the booking credit.
For same day bookings, or bookings made within 12 hours of the start time, there is a $25 booking fee and $10 rush fee to find a sitter. If no sitter is found, the client is entitled to a partial refund of $10.
Peas in a Pod is built on a strong system of trust. Our sitters understand how important this is and regularly communicate with Peas in a Pod on feedback and current working arrangements.
Using a Peas in a Pod Nanny/Babysitter without proper authorisation from Peas in a Pod will result in permanent exclusion from the service.